TOTAL VIEW: CASE FILE AUDIT Control and manage random audits of case files.
Random Selection of Cases to Audit
The system automatically generates a requirement to audit case files by randomly selecting clients to be audited and allocating the audits to appropriate managers. The system administrator can configure the audit policy for each team in terms of how many cases are to be audited per month.
Multiple Management Level Checking
As well as generating case file audits, the system also manages the checking of those audits by higher levels of management.
Monitor Progress
All practitioners who are involved in a case are included in the case file audit process. They are sent emails whenever an audit or check is started and whenever a comment is added.
At any time they can find out which of their clients is subject to an audit and check the progress of the audit. A practitioner may add a comment at any time, even while the audit is in progress.
Dynamic Creation of Questionnaires
System administrators can set up and maintain the audit questionnaires using an interactive builder. As well as specifying questions and answers, the administrator can add queries to gather data from the client’s database records to assist the auditor. This makes the completion of the audit quicker and easier. For example, simply by showing the client’s ethnicity (as held n the database) alongside the question "Has ethnicity been properly recorded?" the auditor can see the answer immediately without leaving the questionnaire.
Audit Scoring
All questions in a questionnaire can be weighted to calculate a score for the audit. When the audit is completed a score is calculated and published. Audits are scored out of the total score available and the total possible given the question answered, providing a realistic assessment of the case file.
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